OnPoint 2024
Agenda

Welcome Reception | April 22

Event Check-in

4:00pm-6:00pm

Welcome Reception

6:00pm-9:30pm

Day 1 | April 23

Breakfast

8:00am-9:00am

Welcome to OnPoint – Opening Remarks

9:00am-9:20am

Market View

Future Forward: The Latest Loyalty Trends Shaping the Curve

9:20am-10:00am

Consumer View

Decoding Consumer Wants: Findings from the Loyalty Industry’s Latest Research Study

10:00am-10:40am

Coffee Break

10:40am-11:00am

Interactive Session

Meet the Loyalty Masters: Speed Networking

11:00am-11:45am

Brand View

Client Panel – Showcasing Loyalty’s Value Across the Enterprise: A Cross-Industry Discussion

11:45am-12:30pm

Lunch

12:30pm-1:30pm

Brand Response

Real Time Rewards: Turning Points into Instant Savings

1:30pm-2:15pm

Brand Response

The State of AI in Loyalty: Why Human Expertise Remains Crucial

2:15pm-3:00pm

Break

3:00pm-3:20pm

Brand Response

The Personalization Equation: ZPD + AI + Always-on = Lifelong Loyalty

3:20-4:00pm

Day 1 Wrap-Up

4:20pm-4:30pm

Adjourn

4:45pm

Cocktails & Dinner

6:00pm

Day 2 | April 24

Breakfast

8:00am-9:00am

Day 2 Opening Remarks

9:00am-9:10am

Brand Response

The Loyalty Health Monitor: Building Alignment and Maximizing Program Success

9:10am-10:15am

Brand Response

Gamifying Your Way to Zero-Party-Data Collection

10:15am-10:45am

Break

10:45am-11:05am

Brand Response

Expert Panel – Navigating the Rules of the Game: Insights on Loyalty Regulations and Risks

11:05am-11:35am

Brand Response

Lessons Learned, Knowledge Gained: An Interactive Exercise

11:35am-12:25pm

Conference Closing

12:25pm-12:55pm

Lunch and Conference Farewells

12:55pm